Help and support
Answers to the most common questions about Livecard, your trial, billing and account.
What is Livecard?
Livecard is a digital business card. You add your links, contact details and a photo, and get a single public link and QR code that you can share anywhere. When your details change, you update the card and everyone who scans it sees the latest version.
How does the QR code work?
Your QR code opens your public card page. You can show it on your phone or download it as a PNG and add it to presentations, email signatures, flyers, or anywhere else. Recipients can also save your details as a vCard.
What happens during the 14-day trial?
You can build and share your card for 14 days without paying. We ask for card details when you start the trial so the subscription can begin automatically after 14 days, but you can cancel any time before then and pay nothing.
How much does it cost?
Livecard is £4 a month or £29 a year. The annual plan is roughly 40% cheaper than paying monthly. The first 100 members who choose the annual plan keep £29 a year for as long as they stay subscribed.
How do I cancel?
Go to Account and billing, then click Manage billing. This opens Stripe's customer portal where you can cancel your subscription. Your card stays live until the end of your current billing period.
How do I change my billing details or download invoices?
Open the Manage billing link from your Account page. It takes you to the secure billing portal where you can update your payment method, change your plan, and download invoices.
How do I change my password or email?
Sign in and go to Account and billing. You can update your password there. If you change your email address, you will need to confirm the new email before it takes effect.
How do I delete my account?
Sign in and go to Account and billing. Scroll to the bottom and follow the Delete account steps. This removes your profile, links, and subscription data. It cannot be undone.
Who do I contact for support?
For anything else, email us at hello@teasl.co.uk.
Still need help?
Send us an email and we will get back to you as soon as we can.